FAQs

For information about delivery please see our 'Delivery' page

If I don’t want to order online can I come to Alma Road in Bristol choose a Christmas Tree and pay there?

Yes, we highly recommend coming and taking a look at our selection to get that special Christmassy feeling.  We take both cash and card.

If I need help ordering a Christmas Tree can I get in touch?

Yes, please call or email us and we will do what we can to help.

If I click and collect can I pick up my Christmas Tree at any time?

Yes, you can collect your Christmas Tree at any time from our site in Alma Road, Bristol.

If I click and collect can I choose a Christmas Tree when I arrive?

Yes, you can choose from the variety of Christmas Trees we have in stock at the size and tree type you have purchased online.

Where does my Christmas Tree come from?

Most of our Christmas trees are grown locally in the Mendips close to Bristol.

Does my Christmas Tree come with a stand?

Not as standard, but you can order a Christmas Tree stand from us!

Can I purchase a Christmas Tree from you that is larger than 10ft?

Yes we have Christmas Trees up to 14ft, please call us to discuss your requirements

How do I look after my Christmas Tree?

Freshly cut Christmas Trees do like a bit of water.  The plastic stands available on our site have a reservoir system that you can keep topped up.  We recommend you don’t place your Christmas Tree next to a heat source, the cooler the better for the tree.

How do I look after my Christmas Tree?

Freshly cut Christmas Trees do like a bit of water.  The plastic stands available on our site have a reservoir system that you can keep topped up.  We recommend you don’t place your Christmas Tree next to a heat source, the cooler the better for the tree.

What happens if I am unhappy with the Christmas Tree you have delivered or it is too big / small?

We strive to choose beautiful Christmas Trees for all our customers.  However, if you are your tree doesn’t fit or you are unhappy, please give Sam a call.  If you are able to return it to one of sites we may be able to exchange it for you.