The Christmas Tree Shop Ltd Privacy Statement

We are a “data controller” for the purposes of the Data Protection Act 1998 and (from 25 May 2018) the EU General Data Protection Regulation 2016/679 (“Data Protection Law”). This means that we are responsible for, and control the processing of, your personal information.

The Christmas Tree Shop Ltd website contains links to websites owned and operated by third parties. These third-party websites have their own privacy policies – we cannot accept any responsibility or liability for the privacy practices of such third party websites.

The Christmas Tree Shop Ltd is a limited company (No. 11697400) with a registered address of 346-348, Stapleton Road, Bristol, United Kingdom, BS5 0NN. The Christmas Tree Shop Ltd sells Christmas Trees across Bristol.

When you contact The Christmas Tree Shop Ltd, purchase a tree, engage with online content or you telephone, email, or text The Christmas Tree Shop Ltd we may receive and retain personal information about you. This can consist of information such as your name, email address, postal address, telephone or mobile number.

The Christmas Tree Shop Ltd does not receive your bank details or card details. Our financial transactions are handled by the third party providers such as PayPal.

By submitting your details, you enable The Christmas Tree Shop Ltd (and where applicable any sub-contractors we may use) to provide you with the products you select.

Data Protection law recognizes that certain categories of personal information are more sensitive. This is known as ‘sensitive personal data’ and covers information such as health information, race, religious beliefs and political opinions. We do not routinely collect ‘sensitive personal data’.

The Christmas Tree Shop Ltd may use your personal information for a number of purposes including the following:

1. in relation to correspondence you have with us (whether by email, text, social media, message board or any other means)
2. for administration purposes
3. for internal record keeping
4. to fulfil sales contracts you have entered into with The Christmas Tree Shop Ltd
5. for marketing purposes

The law allows personal data to be legally collected and used if it is necessary for a legitimate business interest of the organization – as long as its use is fair and balanced and does not unduly impact the rights of the individual concerned.

The Christmas Tree Shop Ltd processes personal data based on legitimate interests.

When we use your personal information, we will always consider if it is fair and balanced to do so and if it is within your reasonable expectations. We will balance your rights and our legitimate interests to ensure that we use your personal information in ways that are not unduly intrusive or unfair.

It is your choice as to whether you want to receive information about The Christmas Tree Shop Ltd products. If you do not want us to use your personal information to keep you updated about our products please let us know.

You may opt-out of our marketing communications at any time by clicking the ‘unsubscribe’ link in at the end of our marketing emails. You can also change any of your contact preferences at any time by emailing christmastreeshopbristol@gmail.com

We will not use your personal information for marketing purposes if you have indicated that you do not wish to be contacted by us for such purposes. However, we will retain your details on a list to help ensure that we do not continue to contact you again.

The Christmas Tree Shop Ltd will not, under any circumstances, share or sell your personal data with any third party for marketing purposes and you will not receive offers from other companies or organizations as a result of giving your details to us.

We may need to share your information with “data processors” such as our service providers to fulfil your order. These “data processors” will only act under our instruction and we will not allow these organizations to use your data for their own purposes and will take care to ensure that they keep your data secure.

We will also comply with legal requests where disclosure is required or permitted by law (for example to government bodies for tax purposes or law enforcement agencies for the prevention and detection of crime, subject to such bodies providing us with a relevant request in writing).

The Christmas Tree Shop Ltd program we will retain your contact details to update you about The Christmas Tree Shop Ltd products.

If you request that we stop sending you materials we will keep a record of your contact details and appropriate information to enable us to comply with your request not to be contacted by us.

The accuracy of your information is important to us. We want to ensure that we are able to communicate with you in ways that you are happy with, and to provide you with information that is of interest. If you wish to change how we communicate with you, or update the information we hold, then please contact us: christmastreeshopbristol@gmail.com

Under the Data Protection Act you have the right to request a copy of the personal information we hold about you and to have any inaccuracies corrected.

Please address requests and questions about this or any other question about this Privacy Policy to

christmastreeshopbristol@gmail.com

This Privacy Policy may be updated from time to time so you may wish to check it each time you submit personal information to The Christmas Tree Shop Ltd. The date of the most recent revisions will appear on this page.

If you are unhappy with our work or something that we have done or failed to do, we want to know about it. Your comments enable us as an organization to learn and continuously improve our services. Please email christmastreeshopbristol@gmail.comwith any complaints.